Order Cancellation
You are eligible to cancel your order within 24 hours of purchasing. To request a cancellation, please send an email to support@noorvacci.com or call us.
Note:
- A deduction of 60% of the total order amount will apply for cancellations made after 24 hours.
- 20% of the total order amount will be deducted as a payment gateway charge for any cancellation, regardless of time.
International Refund
Our international refund policy is valid for 7 days from the date of order delivery. If 7 days have passed, unfortunately, we cannot offer a refund or exchange.
Returns are only accepted if the product is damaged or faulty due to our error. The buyer is responsible for the return shipment and all related costs including exchange shipping and import duties.
In the case of a refund:
- Only the product amount will be refunded.
- Shipping charges are non-refundable.
- If the order was placed under a free shipping offer, the original shipping costs we incurred will be deducted from the refund amount.
Unboxing video is mandatory to process any refund request.
Return Eligibility
To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by a receipt or proof of purchase.
Returns will not be accepted for:
- Items not in their original condition, damaged, or missing parts not due to our error.
- Items returned more than 7 days after delivery.
Refunds (If Applicable)
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund request.
If approved, we will request your bank account details to process your refund. Once submitted, your refund will be credited to your account within 5–7 working days.
Please note: A flat $5 USD return shipping fee will be deducted from the refund amount.
Contact Information
For any questions about refunds or order cancellations, please contact us at:
Email: Support@noorvacci.com
Call: +91 93280 09652